Healthcare IT
IT support for clinics and healthcare practices in the GTA
Your patients trust you with their most personal information, and your team needs systems that work from the first appointment to the last. We help medical, dental and allied health practices across the Greater Toronto Area keep EMRs running, data secure and privacy obligations front of mind.
- Reliable, secure access to your EMR
- Safeguards aligned with PHIPA expectations
- Encrypted devices and tested backups
- 24/7 helpdesk for early and late clinics
- Phones that keep up with a busy front desk
The challenge
Patient care can’t wait for a frozen computer
A healthcare practice runs on tight schedules. When the EMR is slow, the printer won’t print requisitions or the front desk can’t pull up the day’s bookings, patients wait and staff fall behind for the rest of the day.
At the same time, clinics are attractive targets for cybercriminals because health records are valuable and practices often run lean on IT. Data Trust Co gives you the stability of a full IT department and the security controls a privacy-conscious practice needs, without hiring in-house staff.
- Fewer disruptions: proactive monitoring catches failing hardware and slow systems early
- Stronger privacy: access controls, encryption and audit logging for patient data
- Faster recovery: backups tested regularly so records can be restored quickly
- Who can access patient records, and from whereAccess
- Whether laptops and backups are encryptedEncryption
- How quickly records could be restoredRecovery
- Whether the waiting-room Wi-Fi is isolatedNetwork
How we help
Technology support for every part of your practice
EMR and practice software
We keep the workstations, network and accounts around your EMR running smoothly and work directly with your software vendor when issues arise.
Privacy-minded security
Multi-factor authentication, role-based access, endpoint protection and email filtering designed around sensitive health information.
Backup and recovery
Encrypted, automated backups with regular restore tests, so a failed server or ransomware attack doesn’t mean lost records.
Secure Wi-Fi
A separate guest network for patients that never touches your clinical systems, plus reliable coverage for exam rooms.
Device management
Encrypted laptops, tablets and phones that can be locked or wiped remotely if they’re ever lost or stolen.
Phones and reception
Call queues, after-hours messages and an optional AI receptionist through our business phone systems.
Technical safeguards we help put in place
Ontario’s Personal Health Information Protection Act (PHIPA) expects health information custodians and their agents to protect personal health information with reasonable safeguards. We aren’t lawyers, but we help your privacy officer put the technical pieces in place.
- Multi-factor authentication on email and remote access
- Role-based access so staff see only what they need
- Full-disk encryption on laptops and portable devices
- Logging that shows who accessed which systems
- Encrypted, tested backups stored off-site
- Phishing awareness training for every staff member
- A documented plan for responding to a privacy breach
- Secure disposal of old computers and drives
Would your practice be ready for a ransomware attack?
Our free IT assessment looks at your backups, access controls and security gaps, then explains the findings in plain language.
Frequently asked questions
Are you familiar with PHIPA?
Yes. We’re not a law firm, but we understand the safeguards PHIPA expects and help practices implement them: access controls, encryption, audit logs, secure backups and a breach response plan. We work alongside your privacy officer, who remains responsible for your privacy program.
Can you support our EMR?
We support everything around your EMR: the computers, network, printers, user accounts and secure remote access. For issues inside the application itself, we work directly with your EMR vendor so you don’t have to play go-between.
What happens if our systems go down during clinic hours?
Call our 24/7 helpdesk. Most problems are resolved remotely, and our GTA-based technicians can come on site when hands-on work is needed. Tested backups and a backup internet connection reduce the impact of bigger failures.
Can patients use our Wi-Fi safely?
Yes, as long as it’s set up correctly. We create a guest network that is fully separated from your clinical systems, so patients get internet access without any path to your records.
Which types of practices do you work with?
We support medical clinics, dental offices, physiotherapy and chiropractic clinics, optometry, mental health practices and other allied health providers across Toronto and the GTA.
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Learn moreLet’s make IT the part of your business you stop worrying about.
Talk to a local, Canadian team that has been keeping GTA businesses running since 1996. Your first assessment is free, with no obligation.