Retail IT
Retail IT support for stores across the Greater Toronto Area
Every minute your point-of-sale system is down is a sale walking out the door. We keep GTA retailers’ POS systems, networks and payment security in shape, so you can focus on customers instead of computers.
- POS and payment terminal support
- Guest Wi-Fi kept separate from payments
- Help meeting PCI DSS requirements
- Multi-location networks managed centrally
- Phones, websites and cameras from one team
Payment security
Card security without the headache
If you accept credit or debit cards, the Payment Card Industry Data Security Standard (PCI DSS) applies to your business. Most retailers are asked by their payment processor to confirm compliance each year, often through a self-assessment questionnaire that can be confusing to complete.
We help you meet the technical side: keeping payment systems on a protected network, patching POS computers, using strong passwords and multi-factor authentication, and making sure guest Wi-Fi can never reach your card terminals.
- Payment devices on their own protected network
- Regular patching for POS computers
- Unique logins instead of shared staff passwords
- Firewall rules and logging that support your assessment
- Card terminals and POS computersProtected
- Back office and staff devicesBusiness
- Customer Wi-Fi with no access insideGuest
- Cameras on their own segmentSecurity
Everything in one place
IT for every part of your store
POS and back office
Support for POS computers, receipt printers, scanners and the back-office systems behind them, coordinated with your POS vendor.
Networks and Wi-Fi
Reliable store networks and guest Wi-Fi, monitored so problems are spotted before the weekend rush.
Online store and website
Fast, secure hosting and website care through our web hosting and websites service.
Inventory and business apps
Inventory, e-commerce and accounting systems kept updated, secure and connected.
Phones for every location
One phone system across all your stores, with menus that route callers to the right location.
Cameras and access control
HD cameras for sales floors and stockrooms, plus door access that’s easy to change when staff turn over.
Opening a new location?
We help you open with technology that works on day one.
- 01
Plan
We spec the network, internet, POS hardware, phones and cameras alongside your fit-out schedule.
- 02
Connect
Internet and phone lines are ordered early, so you aren’t waiting on a carrier the week you open.
- 03
Install
Network gear, Wi-Fi and devices are installed, secured and tested before staff training starts.
- 04
Open
We’re on call through opening week and keep monitoring after that.
Selling online as well as in store?
Your website deserves the same care as your tills. Fast hosting, daily backups and ongoing care keep your online store open for business.
Frequently asked questions
Can you fix problems with our POS system?
We support the computers, printers, scanners, network and internet your POS relies on, and work directly with your POS vendor when a problem is inside their software, so you only have to make one call.
Is it safe to offer customers free Wi-Fi?
Yes, if it’s set up correctly. We put customer Wi-Fi on a completely separate network with no access to your payment devices, back office or cameras.
Do you make us PCI compliant?
Compliance is ultimately confirmed between you and your payment processor, but we help with the technical requirements: network separation, patching, access controls and documentation that make your annual assessment much easier.
Can you manage IT for several stores?
Yes. We manage multi-location retailers centrally, so every store has consistent networks, security settings and support, and you get one view of your whole operation.
Can you improve Wi-Fi for handheld scanners in the stockroom?
Yes. We plan access points for stockrooms, back offices and sales floors so handheld scanners and tablets stay connected, while keeping that traffic separate from payments and guest Wi-Fi.
Can we get help on weekends?
Yes. Retail doesn’t stop on Friday at five, and neither does our helpdesk. Clients can reach our team 24/7.
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Learn moreLet’s make IT the part of your business you stop worrying about.
Talk to a local, Canadian team that has been keeping GTA businesses running since 1996. Your first assessment is free, with no obligation.