Switching IT providers
Switching IT providers is easier than you think
If your current IT company is slow to respond, hard to reach or always reactive, you don’t have to put up with it. We handle the entire transition so your team barely notices the change.
- Reviewing your current agreement and notice period
- Collecting passwords, licences and documentation
- Coordinating directly with your old provider
- An overlap period so you stay covered
Is it time?
Signs it’s time for a new IT partner
What you may be living with
- Tickets sit for days, or you stop bothering to report problems
- The same issues keep coming back
- Nobody can tell you if your backups actually work
- You get invoices you didn’t expect
- Your provider talks jargon and never explains the “why”
- Security only comes up after something goes wrong
What working with us looks like
- A local, 24/7 helpdesk that knows your setup
- Root causes fixed, not just symptoms
- Backups monitored and restore-tested
- A fixed monthly fee with a clear scope
- Plain-language advice and regular reviews
- Proactive, layered security from day one
Our process
How the switch works
A structured transition that protects your business at every step.
- 01
Free assessment
We learn how your business works and review your current environment, contract and pain points.
- 02
Contract review
Before you give notice, we help you understand your current agreement, notice period and what your provider must hand over.
- 03
Discovery & documentation
We map your network, devices, accounts, licences and vendors, and confirm we have every credential we need.
- 04
Overlap period
We get set up while your current provider is still in place, so you stay supported throughout.
- 05
Handover
We deploy our monitoring, security and backup tools, retire old ones cleanly and secure administrator access.
- 06
First 30 days
Extra check-ins, quick fixes for long-standing annoyances and a roadmap review once everything is settled.
Everything we collect during the handover
Your previous provider may hold the keys to your business. We make sure you get every one of them.
- Administrator passwords for servers, firewalls and Wi-Fi
- Microsoft 365 or Google Workspace global admin access
- Domain registrar and DNS logins
- Software licences and renewal dates
- Backup locations, schedules and encryption keys
- Network diagrams and device inventories
- Vendor contacts for internet, phones and line-of-business apps
- Warranty and support contract details
Frequently asked questions
Will switching IT providers disrupt my business?
Not if it’s planned properly. We run an overlap period and schedule any changes outside business hours, so most staff barely notice the transition.
I’m still under contract. Can I switch?
We can help you review your current agreement and plan the switch around your notice period, so you know your options before you make any decisions.
What if my current provider won’t cooperate?
Your data, accounts and systems belong to you. We’ll help you request what you’re entitled to, and we have experience regaining access to systems when documentation is missing.
What happens to the tools my old provider installed?
We replace them with our own monitoring, security and backup tools in a controlled order, so your protection stays in place.
Let’s make IT the part of your business you stop worrying about.
Talk to a local, Canadian team that has been keeping GTA businesses running since 1996. Your first assessment is free, with no obligation.